How can we help you?

Nava is your Messha client portal — the place where everything about your project lives. Through Nava you can track your project progress, send messages to your Messher, view and pay invoices, and access your files and documents.

Think of it as your command center for everything Messha is doing for you. Instead of hunting through emails or making calls to get an update, everything is visible in one place.

Nava is currently in early access. Some features are still being built. Your Messher will always be available through the portal or by phone if you need something that is not yet in the system.

Go to getnava.io/login and enter the email address and password from your welcome email. You will be redirected to the Messha client portal to complete sign in.

If you have not received your login details yet, your Messher will send them within one business day of your deposit being confirmed. If it has been longer than that, email us or chat with Messhie.

Forgot your password? Click the Forgot password link on the login page and follow the instructions.

After your deposit is confirmed you will receive an email confirmation immediately. Within one business day someone from Messha will reach out to introduce themselves and confirm your project details.

Your Nava portal login will be sent at that time. Once you are in, you will see your project timeline, be able to message your Messher, and track progress as work gets underway.

The most important thing you can do right away is gather your content — logo, brand colors, copy, and images. The faster we get that information, the faster we can start building. Visit getnava.io/welcome for the full checklist.

The brand questionnaire is the information we need from you before we can start building your site. It covers your logo, brand colors and fonts, copy for each page, images, social media links, and contact information.

Your Messher will send you the questionnaire link after your deposit is confirmed. You can also find the full checklist on your welcome page.

We need this back by Day 2 of your project. If content is late, your launch date may shift by the same number of days. This is the single most important thing you can do to keep the project on track.

Log into your portal at portal.messha.org and go to your Projects section. You will see the current phase, completed tasks, and what is coming up next.

Your Messher also sends updates at key milestones — you will not need to chase us for progress. If you have a specific question about where things stand, send a message through the portal and we will respond within one business day.

Kickoff (Days 1 to 2) — We set up your hosting environment, send the brand questionnaire, and get everything ready to build. This is when we need your content most urgently.

Build (Days 3 to 8) — We are actively building your site. All five pages are designed, your content is integrated, SEO is configured, and the site is tested across devices and browsers.

Review (Days 9 to 11) — We send you a Loom video walkthrough and a staging link. You review the site, submit feedback, and we apply your changes. This is your opportunity to request adjustments before launch.

Launch (Days 12 to 14) — Final checks, your remaining balance is collected, your domain is pointed, and the site goes live. Care begins automatically on launch day.

During the Review phase your Messher will send you a staging link and ask for feedback. Submit all of your feedback in one message — this helps us process everything at once and keeps the project moving efficiently.

Be as specific as possible. Instead of "the homepage does not look right," try "the hero section text on the homepage is too large on mobile." The more specific you are, the faster we can fix it.

Send your feedback through the portal message thread or by email. Feedback received after the review deadline may push the launch date.

Yes. Once your site is live, your Care plan covers ongoing maintenance. For content updates — text changes, image swaps, small additions — you can request them through the portal if you have the Content Updates Care addon.

For larger changes like adding new pages or redesigning a section, those are treated as new work and quoted separately. Each additional page is $150. Reach out through the portal to discuss anything beyond routine content edits.

Care is Messha's ongoing maintenance plan. It is required with every website Build because a website is not a one-time product — it needs regular updates, security patches, backups, and monitoring to stay healthy and secure after launch.

Without ongoing maintenance, WordPress sites become vulnerable to security exploits, plugins stop working when they fall out of date, and performance degrades over time. Care is how we prevent all of that from happening to your site.

Care costs $50 per month or $500 per year (save $100). It starts automatically on launch day.

Every Care plan includes managed WordPress hosting, security monitoring and updates, regular plugin and theme updates, monthly site backups, one free site restoration per month, email support, and access to your Nava portal.

Care does not include content changes, new pages, or design work. Those are available as Care addons — Content Updates ($150/month), Additional Pages ($150 each), Priority Support ($50/month), and more. Ask your Messher about adding any of these.

If you have the Content Updates Care addon, send your request through the portal message thread. Be specific — tell us exactly which page, which section, and what you want changed. Include any new images or copy as attachments.

Content updates are processed during business hours (Mon to Thu, 7am to 7pm PT) and are typically completed within two to three business days depending on the scope of the change.

If you do not have the Content Updates addon, reach out through the portal to discuss adding it to your Care plan.

A site restoration is when we roll your website back to a previous backup — typically needed if something breaks unexpectedly, a plugin update causes an issue, or your site is compromised.

Every Care plan includes one free site restoration per month. Additional restorations are $50 each. We keep regular backups of your site so there is always a clean version to restore to.

If your site has gone down or something looks badly broken, email us immediately or call 1.877.MESSHA.1. Do not wait — the sooner we know, the faster we can fix it.

Your remaining balance — the second 50% of your Build price — is due before your site goes live. We will send your final invoice once you have approved the site during the Review phase.

Launch will not proceed until payment is confirmed. We will send you a Stripe payment link by email and through the portal. If you have any questions about the invoice, reach out before the launch date so we can sort it out without delaying your go-live.

All payments are processed securely through Stripe. When an invoice is ready, you will receive a payment link by email and in your portal. Click the link, enter your card details, and the payment is confirmed immediately.

Stripe accepts all major credit and debit cards. Messha never stores your card details — everything is handled by Stripe's secure payment infrastructure.

If you have trouble with a payment or need to discuss an alternative arrangement, contact us at legal@messha.io.

Deposits are non-refundable once work begins. If you reach the final review stage and decide the deliverable is not right for you, you will not owe the remaining balance — but the deposit covers the work already done.

Care is billed monthly or yearly and can be cancelled at any time. No refunds are issued for partial months or years already billed.

For full details see the Messha Refund Policy. For questions about a specific situation, contact us at legal@messha.io.

Care billing starts on your launch date. If you chose monthly Care ($50/month), you are billed automatically on the same date each month. If you chose yearly Care ($500/year), you are billed once per year on your launch anniversary.

Care addons are billed in addition to your base Care plan on the same billing cycle. You will see an itemized invoice in your portal each time a charge processes.

To switch between monthly and yearly, or to cancel Care, send a message through the portal at least five business days before your next billing date.

Messha's business hours are Monday through Thursday, 7am to 7pm Pacific Time. We have limited availability on Fridays and are closed on weekends.

For instant answers outside of business hours, Messhie is available 24/7. Messhie is our AI assistant and knows Messha inside and out — most questions can be answered immediately.

For urgent issues like a site being down, call 1.877.MESSHA.1 any time and leave a message. We check for critical issues outside of normal hours.

The best way to reach your Messher is through the portal message thread at portal.messha.org. Messages sent there are seen by your assigned Messher and the broader Messha team, so nothing falls through the cracks.

You can also email reach@messha.io and reference your project name. For faster answers about general questions, Messhie is available any time.

We aim to respond to all portal messages within one business day during active projects and within 48 hours for Care clients.

Our goal is to deliver every website Build in 14 days. That timeline assumes content is received by Day 2 and feedback is submitted promptly during the review phase.

Some addons extend the timeline — Copywriting adds two to three days, each additional page adds one day. If your project includes these addons, your Messher will confirm an adjusted delivery date at the start of your project.

If your project runs longer than expected due to Messha's side, we will communicate proactively and adjust your timeline accordingly. If delays are caused by late content or feedback, the launch date shifts by the same number of days.

If a delay is caused by Messha, we will communicate with you immediately, explain what happened, and give you a revised timeline. No excuses — just honesty and a plan to fix it.

If a delay is caused by late content delivery or slow feedback on your end, your launch date shifts by the same number of days. We document delays clearly in the project so both sides have a record.

Either way, you will always know where your project stands. We will never go silent on you.

Do not wait. If your site is completely down, contact us immediately through one of these channels in order of urgency:

1. Call 1.877.MESSHA.1 — fastest response for critical issues.
2. Email reach@messha.io with "URGENT: Site Down" in the subject line.
3. Send a message through the portal.

Before contacting us, check status.messha.io to see if there is a known hosting issue affecting your site. If a known issue is listed, we are already working on it.

Send us a message through the portal with a screenshot and a description of exactly what looks wrong and where on the site it is happening. Include what browser and device you were using when you noticed it.

Before reporting, try a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) and check if the issue appears in a different browser. Sometimes what looks like a site bug is a browser cache issue that clears itself.

If the issue is affecting your business — a broken contact form, a missing product, a payment issue — flag it as urgent in your message and we will prioritise it.

Log into your WordPress admin panel at yourdomain.com/wp-admin. Go to Users > Profile, scroll to the Account Management section, and click Set New Password. Enter your new password and click Update Profile.

If you have forgotten your WordPress password and cannot log in, go to yourdomain.com/wp-login.php and click Lost your password?. Enter your email address and WordPress will send a reset link.

If you are locked out completely, send us a message through the portal and we can reset it for you.

First try the forgot password flow at getnava.io/login — click Forgot password? and follow the instructions sent to your email.

If you did not receive a reset email, check your spam folder. The email comes from Messha or SuiteDash and sometimes gets caught by spam filters.

If none of that works, contact us directly at reach@messha.io or call 1.877.MESSHA.1 and we will get you back in.